Livongo Health

Service design strategy for a mobile app
Project 11

Livongo Health

Livongo Health aims to support people with chronic conditions, starting with diabetes, by providing connected devices and coaching. To enhance the service provided to people with diabetes, the mobile app is designed to support maintenance of wellness, specifically around diabetes. Designed for iOS and Android, the mobile app connects members directly to a live certified diabetes educator and provides insights for blood glucose checks.

As a research consultant, I led in-home studies and diary studies to inform the product strategy and other efforts at Livongo Health. These insights led to personas and journey maps, which highlighted an opportunity for a mobile app. I also led mobile user experience design, built a prototype, and worked closely with a visual designer to develop the final specifications. I led two rounds of usability tests to validate user satisfaction and ease of use.

The mobile app, available only to Livongo Health members, launched on iOS in November 2015. The Android app is coming in 2016.

  • Role: Lead service designer and experience researcher
  • Duration: 7 months

Keenwawa / Eatsa

Designing a kiosk experience
Project 12

Keenwawa / Eatsa

Keenwawa aims to create a fast casual restaurant concept, named Eatsa, that efficiently delivers satisfying food. By leveraging technology, Eatsa would streamline the ordering process. As a design consultant, I led research sprints and design sprints to quickly prototype a fast casual experience.

I led unfocus groups, comparative analysis, and fast casual restaurant follow alongs. Working with a product manager, I designed initial kiosks and prototyped the service. I led usability studies through an experience prototype.

  • Role: Lead design researcher and user experience designer
  • Duration: 3 months

Barnes & Noble NOOK Shop

Producing Shop for final release
Project 01

Barnes & Noble NOOK Shop

Shop is the shopping experience for all digital content on the NOOK device. Users can purchase books, subscribe to magazines and newspapers, and browse content. I led all interaction design of Shop to finalize the production for the NOOK HD hardware release at the end of 2012.

Because Shop is closely related with the barnesandnoble.com shopping experience, I worked with a marketing team in New York to produce appropriate merchandising. I led a weekly meeting across all teams to achieve consensus across product management, engineering, marketing, and design.

Day to day, I worked closely with a visual designer and a front-end engineer to quickly develop prototypes.

  • Role: Lead user experience designer
  • Duration: 4 months

Barnes & Noble NOOK Future Concepting

Planning for the future
Project 02

Barnes & Noble NOOK Future Concepting

NOOK searched for new ideas for the future of book reading. As an external consultant, I led the User Experience initiative by leading workshops and setting new process to establish design strategies.

  • Role: Lead user experience designer
  • Duration: 2 months

Barnes & Noble NOOK OOBE

Preparing for international launch
Project 03

Barnes & Noble NOOK OOBE

To prepare for an international launch of NOOK in mid-2013, I helped the team apply good user experience practices to primary touchpoints including the login screen, Shop, interface elements, and other setup screens. The focus primarily was on the Windows 8 tablet.

  • Role: Lead user experience designer
  • Duration: 1 month

Barnes & Noble nookCOLOR

Building the user experience framework from concept to a product release
Project 04

Barnes & Noble nookCOLOR

Barnes & Noble came to Nectarine Group seeking help to build the user experience framework for a new undeveloped product: a color e-reader intended to change the electronic reading space. Nectarine Group helped Barnes & Noble develop an initial concept and led design strategy.

During the first phase, I led brainstorming sessions and user interviews to immerse the team in the reading space. I developed a survey and led user interviews that collected valuable insights from over 50 people. From these insights, I helped the team generate a design concept that was presented to the Barnes & Noble CEO to greenlight the project.

In the second phase while working closely with the engineering, I developed and designed general interaction behavior. From there, I designed the interaction for content management, reading experience, and home screen. During the latter part of this phase, I also designed and moderated usability test sessions for over 6 participants to inform design decisions. As an internal user experience team was being built at Barnes & Noble, I supported their transition through daily meetings and documentation.

  • Role: Lead user experience designer and researcher
  • Duration: Phase 1 - 3 weeks, Phase 2 - 12 weeks

HP webOS Research

Improving the tablet experience
Project 05

HP webOS Research

As part of the in-house webOS design team, I led user research for the communications and productivity group (messaging, phone, calendar, tasks, etc.) As goals changed in the company, I led user experience design for an eBook reader.

As a user researcher, I worked closely with user experience designers and visual designers to answer research questions with research studies. In addition to weekly usability studies, I initiated generative research studies that included in-home visits, user interviews, and diary studies. To further engage the team toward design thinking, I led workshops with product managers, user experience designers, and visual designers. Small "magical moments" resulted from these sessions.

All design and research were ready for production for the next release of webOS. However, the webOS tablet was cancelled shortly after launch.

  • Role: Lead user experience researcher
  • Duration: 12 months

HP webOS Kindle App

Apply consistency
Project 06

HP webOS Kindle App

Working closely with a visual designer, we updated the existing webOS Kindle app. I conducted usability studies on the app. Based on usability feedback and internal feature requests, I refined the interaction design. My focus was primarily on maintaining webOS platform consistency.

  • Role: Lead user experience designer and researcher
  • Duration: 1 month

Connected Digital Cameras

Innovating on video and photography
Project 07

Connected Digital Cameras

In late 2009, a client came to Nectarine Group to develop concepts to disrupt the photography and video space. Through competitive review and user research, we developed six concepts to showcase what a connected device can do.

  • Role: Lead user experience designer and researcher
  • Duration: 3 months

Motorola Medios TV

Innovating on the living room experience
Project 08

Motorola Medios TV

Motorola came to Nectarine Group to develop a new living room experience through a tablet and a connected television. The final solution debuted at CES 2010.

  • Role: Lead user experience designer and researcher
  • Duration: 6 months